Developing a Competency Model "101": An Applied Perspective

Presented by: Line St. Pierre (Govt of Canada) & Anne Holloway-Lundy (U.S. Office of Personnel Management)

Competencies are a popular and useful tool upon which to base human resource activities such as selection, performance assessment, employee/leadership development and succession planning. This tutorial is intended to present a rigorous approach to developing competency models, for an organization at large or for a job-family. Through a combination of lectures, exercises and discussions, participants will gain knowledge on:

• the basis for selecting and defining the most relevant competencies;
• how to develop behavioral indicators for the various levels of employment, management, and proficiency;
• how to “validate” the competency profile/dictionary; and
• common pitfalls to avoid. 

Participants will receive material (i.e. a binder of materials used in the tutorial) covering the step-by-step approach presented, as well as templates for future use. Note that the session will focus on the development of a leadership competency model.

HRCI Information:
Recertification Credit Hours Awarded: 6.5
Specified Credit Hours: General